Privacy Policy

ProsperShield ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Property details, energy usage data, service preferences
• Financial Information: Payment information, credit information for financing applications
• Communication Records: Records of your communications with us, including emails, calls, text messages, and automated communications
• Account Information: Username, password, and other account credentials if you create an account
• Website Visitor Information: Information about your visit to our website, including pages viewed, time spent, and interaction data

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website
• Location Information: General geographic location based on IP address
• Cookies and Tracking: Data collected through cookies, pixels, and similar technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our energy services and SHIELD solutions
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Assessments & Quotes: To schedule appointments, conduct energy assessments, and provide accurate quotes
• Communications: To send you service updates, appointment reminders, and important notices
• Marketing: To send promotional materials, newsletters, and information about our services (with your consent)
• Analytics: To analyze website usage, improve our services, and understand customer preferences
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Financing: To process financing applications and verify creditworthiness

3. Communications, Consent & TCPA Compliance

Your Express Written Consent

When you submit a form, request information, book an appointment, or otherwise provide your contact information to ProsperShield, you provide your express written consent to receive:

• Text Messages (SMS/MMS): Including marketing messages, service updates, appointment reminders, promotional offers, and transactional notifications
• Phone Calls: Including live calls from our representatives, pre-recorded messages, and automated telephone dialing system (ATDS) calls
• Emails: Including marketing emails, newsletters, service updates, and promotional communications
• Automated Communications: Messages and calls that may be generated, sent, or placed using automated technology

AI-Powered Communications

Important Disclosure: ProsperShield may use artificial intelligence (AI) technology to communicate with you. This includes but is not limited to:

• AI-Generated Text Messages: Automated SMS/MMS messages created and sent by AI systems
• AI-Assisted Phone Calls: Phone calls that may be initiated, conducted, or assisted by AI technology, including voice AI
• AI-Generated Emails: Email communications that may be drafted, personalized, or sent using AI technology
• Chatbots and Virtual Assistants: AI-powered chat interfaces on our website or through messaging platforms
• Personalized Content: AI may analyze your information to provide personalized recommendations and communications

By providing your contact information, you acknowledge and consent to receiving communications that may be generated, personalized, or delivered using AI technology.

Telephone Consumer Protection Act (TCPA) Compliance

Your consent applies even if your phone number is registered on any state or federal Do Not Call (DNC) list. You understand and agree that:

• Consent is not required as a condition of purchasing any goods or services
• Message and data rates may apply to text messages
• Message frequency varies based on your interactions and preferences
• We may use an automatic telephone dialing system (ATDS) or pre-recorded/artificial voice messages
• Calls and messages may be made to the phone number you provided, including wireless/mobile numbers

A2P 10DLC Compliance

Our text messaging services comply with Application-to-Person (A2P) 10-digit long code (10DLC) requirements. All text messages are sent through registered and verified messaging campaigns with wireless carriers.

Website Visitor Tracking & Consent

Important: By visiting our website, even without submitting a form, we may collect your device information, IP address, browsing behavior, and other data as described in this Privacy Policy. If you later provide contact information through any means (form submission, phone call, email, etc.), you consent to us using the previously collected website visitor data to contact you through phone, text, or email, including through AI-powered systems.

How to Opt-Out or Revoke Consent

You have the right to revoke your consent at any time. To stop receiving communications:

• Text Messages: Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any text message
• Phone Calls: Request to be added to our internal Do Not Call list during any call, or contact us at 877-317-9079
• Emails: Click the "Unsubscribe" link at the bottom of any marketing email
• General Opt-Out: Email us at support@prosper.energy with your opt-out request

Please note that even if you opt-out of marketing communications, we may still send you transactional messages related to your service requests, appointments, or account.

FCC Compliance

We comply with all Federal Communications Commission (FCC) regulations regarding telecommunications, including rules about caller ID, call abandonment rates, time-of-day restrictions, and required disclosures. Our communications practices are designed to respect your privacy while providing you with valuable information about our services.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your browsing to show relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business:

• Setmore: Appointment scheduling and booking management
• Google Analytics: Website analytics and performance tracking
• Payment Processors: Secure payment processing and financial transactions
• CRM Systems: Customer relationship management and communication
• Cloud Service Providers: Data storage and hosting services
• Marketing Platforms: Email marketing, advertising, and promotional campaigns
• AI Service Providers: Artificial intelligence platforms for automated communications, chatbots, voice AI, and personalized content generation
• SMS/A2P Messaging Providers: Text messaging platforms for A2P 10DLC compliant communications

These third parties are contractually obligated to use your information only as necessary to provide services to us and to protect your information in accordance with this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols (SSL/TLS)
• Secure servers and data centers with restricted physical and digital access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy best practices
• Access controls limiting data access to authorized personnel only

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

GDPR Rights (European Users)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests

CCPA Rights (California Residents)

• Right to Know: Request disclosure of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we collected the information
• Legal, accounting, and regulatory requirements
• Whether we have an ongoing relationship with you

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Additional Information

Do Not Track Signals

Some browsers support a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals. However, you can control cookies through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

California Shine the Light Law

California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.