Privacy Policy

ProsperShield ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information You Provide

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Property details, energy usage data, service preferences
• Financial Information: Payment information, credit information for financing applications
• Communication Records: Records of communications including emails, calls, and text messages
• Account Information: Username, password, and credentials if you create an account

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website
• Location Information: General geographic location based on IP address
• Cookies and Tracking: Data collected through cookies, pixels, and similar technologies

Website browsing data alone does not constitute consent to receive marketing communications. Consent for text messages, phone calls, or marketing emails must be provided separately and explicitly through a documented opt-in mechanism as described in Section 3 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our energy services and SHIELD solutions
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Assessments & Quotes: To schedule appointments, conduct energy assessments, and provide accurate quotes
• Communications: To send service updates, appointment reminders, and important notices (with your express consent for marketing communications)
• Analytics: To analyze website usage, improve our services, and understand customer preferences
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Financing: To process financing applications and verify creditworthiness

3. SMS / Text Message Communications & 10DLC Compliance

3.1 Express Written Consent — SMS Only

ProsperShield will only send you marketing text messages if you have expressly opted in via a dedicated SMS consent checkbox on our forms. SMS consent is entirely separate from phone call or email consent.

By checking the SMS opt-in box on our forms, you consent to receive the following types of text messages from ProsperShield:

• Appointment reminders and scheduling confirmations
• Promotional offers and special deals on our SHIELD services
• Follow-up communications related to your inquiry or service
• Transactional notifications (order confirmations, service updates)
• Messages that may be generated, personalized, or sent using artificial intelligence (AI) technology

Consent to receive text messages is NOT a condition of purchasing any goods or services from ProsperShield.

The phone number field on our forms is optional.

3.2 Required Opt-In Disclosure

3.3 Opt-Out — STOP Keywords

You may opt out of receiving text messages at any time by replying with any of the following keywords:

• STOP
• END
• QUIT
• CANCEL
• UNSUBSCRIBE
• STOPALL

Upon receiving your opt-out request, we will send a single confirmation message confirming that you have been unsubscribed. No further marketing text messages will be sent. You may re-subscribe at any time by texting START.

3.4 HELP Keyword

Reply HELP to any text message to receive the program name, customer care phone number, and opt-out instructions. You may also contact us directly at 877-317-9079 or support@prosper.energy for assistance.

3.5 Message Frequency and Data Rates

Message frequency varies based on your interactions and service needs. Standard message and data rates may apply depending on your wireless carrier and plan. You are responsible for any charges from your carrier. ProsperShield is not responsible for delayed or undelivered messages due to carrier issues.

3.6 A2P 10DLC Compliance

Our text messaging services comply with Application-to-Person (A2P) 10-digit long code (10DLC) requirements as administered through The Campaign Registry (TCR). All text messages are sent through registered, verified, and carrier-approved messaging campaigns with proper brand and campaign registration.

3.7 SMS Opt-In Data — NOT Shared with Third Parties

4. Phone Call Communications (Separate from SMS Consent)

Consent for phone calls is entirely separate from SMS consent. When you provide express written consent for phone calls, you agree to receive:

• Live calls from our representatives
• Pre-recorded or artificial voice messages
• Calls made using an automatic telephone dialing system (ATDS)
• Calls that may be initiated, conducted, assisted, or fully handled by AI technology, including voice AI systems that may sound human-like in speech and manner

This consent applies even if your phone number is registered on any state or federal Do Not Call (DNC) registry, when you have provided express written consent.

To opt out of phone calls, you may request removal during any call or contact us at 877-317-9079.

Consent to receive phone calls is NOT a condition of purchasing any goods or services from ProsperShield.

5. Email Communications (Separate from SMS Consent)

Consent for email communications is entirely separate from SMS and phone call consent. You may opt out of marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Emailing support@prosper.energy with the subject line "UNSUBSCRIBE"

Email communications may be drafted, personalized, or sent using AI technology.

Our email communications comply with the CAN-SPAM Act and all applicable email marketing regulations.

6. AI-Powered Communications

ProsperShield uses AI technology throughout our communications and service delivery, including but not limited to:

• AI-Generated Text Messages: Automated SMS/MMS messages created, personalized, and sent by AI systems without direct human intervention (only to opted-in subscribers per Section 3)
• AI-Assisted Phone Calls: Phone calls that may be initiated, conducted, assisted, or fully handled by AI technology, including voice AI and conversational AI systems that may sound human-like in speech and manner. Calls may transition between AI and human agents.
• AI-Generated Emails: Email communications that may be drafted, personalized, optimized, or sent using AI technology
• Chatbots and Virtual Assistants: AI-powered chat interfaces on our website or through messaging platforms that may engage in text-based conversations
• Personalized Content and Recommendations: AI may analyze your information, preferences, property data, and behavior to provide personalized service recommendations, quotes, and communications

AI Data Collection and Usage

When you interact with our AI systems, your conversations, messages, and interactions may be recorded, analyzed, and used to improve our AI systems and service quality. AI systems may analyze your personal information, property data, and communication history to provide personalized service. All data collected through AI interactions is governed by this Privacy Policy and protected by our security measures described in Section 9.

Human Oversight and Your Rights

You may request to speak with a human representative at any time during any AI-assisted interaction. Complex decisions, final contracts, and technical installations are reviewed by qualified human professionals. Customer complaints and disputes will be handled by human representatives.

AI-generated energy assessments, savings estimates, and service recommendations are preliminary and subject to verification by human professionals. They should not be considered final quotes, guarantees, or professional advice.

7. Third-Party Service Providers and Data Sharing

We may share your information with trusted third-party service providers who assist us in operating our business:

• Appointment Scheduling (Setmore): Booking management
• Analytics (Google Analytics): Website analytics and performance tracking
• Payment Processors: Secure payment processing
• CRM Systems: Customer relationship management
• Cloud Service Providers: Data storage and hosting
• Marketing Platforms: Email marketing and advertising
• AI Service Providers: Automated communications, chatbots, voice AI
• SMS/A2P Messaging Providers: 10DLC-compliant text messaging
• Financing Partners: Credit applications and loan processing

These third parties are contractually obligated to use your information only as necessary to provide services to us and to protect your information in accordance with this Privacy Policy.

We do not sell your personal information to third parties.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your browsing to show relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Our website does not currently respond to "Do Not Track" (DNT) signals.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols (SSL/TLS)
• Secure servers and data centers with restricted physical and digital access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy best practices
• Role-based access controls limiting data access to authorized personnel only

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by applicable law.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

California Residents (CCPA / CPRA)

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: Opt out of the sale of personal information or sharing for cross-context behavioral advertising (we do not sell or share personal information for this purpose)
• Right to Limit Use of Sensitive Personal Information: Limit how we use sensitive categories of personal information
• Right to Non-Discrimination: Equal service regardless of privacy choices

California Shine the Light: We do not share personal information with third parties for their direct marketing purposes.

Virginia Residents (VCDPA)

Virginia residents have the right to access, correct, delete, and obtain a portable copy of their personal data, as well as the right to opt out of targeted advertising, the sale of personal data, and profiling.

Colorado Residents (CPA)

Colorado residents have the right to access, correction, deletion, data portability, and the right to opt out of targeted advertising, the sale of personal data, and profiling.

Connecticut Residents (CTDPA)

Connecticut residents have the right to access, correction, deletion, data portability, and the right to opt out of targeted advertising, the sale of personal data, and profiling.

Texas Residents (TDPSA)

Texas residents have the right to access, correction, deletion, data portability, and the right to opt out of targeted advertising, the sale of personal data, and profiling.

Oregon, Montana, Florida, and Other State Residents

Residents of states with applicable privacy laws have similar rights, which we will honor to the extent required by applicable law.

European Users (GDPR)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at support@prosper.energy or call 877-317-9079. We will respond to your request within 30–45 days as required by applicable law.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal, accounting, and regulatory requirements
• Whether we have an ongoing relationship with you

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: